As a licensed health insurance agent specializing in Medicare, I have one complain about the SHINE program. In my experience, and I’ve talked to many SHINE representatives (they hunt me down at health fairs to argue) they are the ones that are usually biased on the plan in which they’re involved with (since most SHINE volunteers are already on Medicare themselves). An Insurance agent that’s a broker gets paid exactly the same no matter what plan they put you in. Plus, we seem to have a lot more experience in showing people the ins and outs and being unbiased. Of course, that’s my opinion.
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